We here at Golden State Parts sell only the
best parts available! We offer a “Limited
Warranty” on all of the parts we sell!
you have any problem with defects in
material or workmanship
of the parts you buy
from us for 1 year from date of purchase, we
will replace it free.
Golden State Parts is limited to the
replacement of the defective part only.
We are constantly adding new parts to our
line if you don’t see it, please
inquire! Maybe we can help.
RETURNS - REFUNDS
All returns must be pre-authorized
and may be subject to a 25% restocking fee
(unless approved). We ask that you please
enclose a copy of our invoice and
explanation for the return. You will either
get a refund check or charge card refund
slip depending on how you originally paid.
Of course, the part(s) must be packaged
properly so we get them in saleable
condition. Freight is only refundable on
merchandise that is shipped to you in error
or that is defective. All returns must be
returned to us by the most inexpensive
method available to you. (i.e. UPS Ground or
Regular US Mail)
no refunds on electrical parts!
CORE CHARGES-EXCHANGE PARTS
Some parts are sold on an exchange basis.
The core charge, will be returned upon
receipt of the rebuildable old part. A few
parts still not reproduced are sold exchange
only. Cores for these parts must be turned
in at the time of purchase.
Our toll free lines are open five days a
week; Monday through Friday, 8:00 a.m-5:30
p.m. PST. Dial toll free anywhere in the USA
and Canada (800) 235-5717.
Our local line is (775) 886-7000. We accept
Visa, MasterCard or Discover orders by
ORDERING BY FAX
Please fill out our order form in the
centerfold of your catalog and FAX anytime
(888) 723-2495 US & Canada or
(775) 886-7007 Int’l & local. Please be sure
to give us your daytime phone number. We
also accept Visa, MasterCard or Discover
orders by FAX.
ORDERING BY MAIL
Order forms are included in your catalog.
Please include Visa, MasterCard, or
Discover numbers and expiration date,
or a money order or cashiers check.
Personal checks are accepted, but bank
clearance may take 2 - 3 weeks.
It is our goal to ship orders within 24
hours! A large percentage of orders are in
fact shipped the same day! Any part not in
stock will be back ordered unless the
customer requests “cancel back orders”.
We ship all orders out via UPS or USPS
(mail). Our shipping rates are based on
the shipping rates that we receive from
our carriers (UPS or USPS). We have a
minimum shipping charge of $9.00 plus all
shipments have an additional $1.00 per
$100.00 of invoice total to cover
Shipments outside the Continental US (Alaska and
Hawaii included) or any premium
transportation needed or at the customer’s
request, such as UPS “First, Second or
Third Day” air, or any other air carrier,
will be charged at a much higher actual
shipping cost. Some US and foreign
shipments may not be sent by mail because
the USPS has a much stricter “Size &
Weight Limit” for parcels.
Any shipments deemed to big or heavy for
UPS will be shipped Truck Freight
Pre-Paid! A firm quote from the shipping
company will be given to you prior to the
processing of your order.
MERCHANDISE - SHORTAGES
Merchandise damaged in shipment must be
reported to the carrier (UPS, etc.)
immediately and then held with all the
shipping materials. Also, call us
immediately so we may replace the damaged
parts. We Must
Be Notified Of Any Shortages Or Errors
Within 7 days of receipt.
Due to periodic changes in prices by our
suppliers, prices may change without prior